1. Scope

This policy applies to all Zippy Cab Transport cc clients in the territory of its app, website, features, and other services (collectively, “ZippyCab”) platform. These clients include Riders (users who request or receive transportation services), Drivers (users who provide transportation services) and Users (people who provide information to us about an application to use our services, or whose information we otherwise receive relating to our services (this includes Riders and Drivers).

2. Definitions

“Territory” refers to Republic of Namibia

“App” means the provision of the mobile application, website, content, product, and related services that facilitate users to arrange and schedule transportation services, including the purchase of services from third party providers under agreement with ZippyCab ("Third Party Providers").

3. The Information We Collect

3.1 User Account 

Account information when you create or update your account, e.g., your name, email, phone number, login name and password, address, payment, or banking information which may include related payment verification information, government identification numbers, date of birth, photo, and signature. User Account may also include vehicle-related or insurance information of drivers, and the preferences and settings you enable for your account.

3.2 Background check information

If you sign up to use our services, e.g., as a Driver, we may do background check including your driving history or criminal record that may have been collected by a third party on our behalf. We do not conduct investigations.

3.3 Demographic data such as demographic information through user surveys and other means.

3.4 User Data

This is Information you submit when you contact our customer support, provide ratings, or feedback for other users, or otherwise contact us.

3.5 Address book or calendar

If you permit the App to access the contacts in your device, we may collect names and contact information from your contacts for advertising purposes. If you allow our App to access the calendar on your device, we collect calendar information such as event title and description, response (Yes, No, Maybe), date and time, location, and number of attendees.

3.6 Location

Based on the services that you use and your App settings or device permissions, we may collect location information through data such as GPS, IP address, and Wi-Fi. For a driver, we collect data when the App runs in your device's foreground or background. For a rider, we may obtain location information when the App runs in the foreground. Riders may only use the App if enabling the App to collect their location information. However, this may affect the functionality available on your App. For example, if you do not enable the App to collect your location information, you must manually enter your pickup address. In addition, location information will be collected from the driver during your trip, even if you still need to enable the App to collect your location information.

3.7 Transaction Information related to your use of our services, e.g., order details, destination information, date, and time the service was provided, amount charged, distance travelled, and payment method. Use of your promotion code by a third party may be associated with you.

3.8 Usage information which may include Access dates and times, App features or pages viewed, App crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we may collect this information through  cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

3.9 Device Information relating to the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, etc. from the device you use to access our services.

3.10 Communications data that enable users to communicate with each other and with us via the App, website, and other services. We may collect some information regarding calls or texts, including the date and time of the call/text, and the content of the communications. This information may be used for customer support services, including dispute resolution, for safety & security purposes, and to analyse and improve our APP and Services.

3.11 User Ratings and Feedback including information provided by users in connection with referrals or Promos; Users requesting services for or on your behalf; Users or others providing information in connection with claims or disputes; Business partners through which you create or access your account such as payment providers; social media services; etc.; Insurance providers for drivers; Financial services providers for drivers; Partner transportation companies for drivers who use our services through an account associated with such a company; Sources in the public domain; Marketing service providers and Insurance providers for drivers. 

4. How We Use Your Information

We may compile the information collected from these sources with other information in our care. Personal information will not be sold, disclosed, or shared with third parties for third-party direct marketing purposes. We only collect information for the purposes of providing services and features  (to customize, maintain and improve our products and services as it relates to your Account creation and updating; identity verification; enabling transport services; automated processing for calculating Charges; processing; or enabling payment; tracking your ride; enabling feedback information to other users; troubleshooting software bugs; and analysing trends, etc.); Safety and security (to maintain the safety; security; and integrity of our services and users, e.g.; speed of drivers during provision of services; and driver background checks); Customer support (to investigate and resolve complaints and disputes and improve customer support responses); Research and development (to test research; analyse; and drive product development for purposes like developing better payment platforms; improved and user-friendly Account and APP features); User-to-User Communications to allow a rider and driver to communicate,  Company-to-User Communications to provide information and updates on services, promos, events, etc.; and to investigate or address claims or disputes relating to your use of Services or give data as required by law.  

5. Cookies and Third-Party Technologies

Cookies are small text files stored on your browser or device by websites, apps, online media, and advertisements. We use cookies and similar technologies to authenticate users, remember user preferences and settings, ascertain content appeal, analyse marketing effectiveness, and assess site traffic, trends, and online behaviours and users’ interests. This analysis may be done by third parties on our behalf. 

6.  Disclosure and sharing of Information.

We may share information with other users to provide services, or at your request or for legal purposes, such as rider’s name to driver, driver’s image, name and contact data to rider, driver rating or date of the ride; at your request, e.g., your ETA and location with a friend of a rider, at rider’s request; on our website, blogs, or social media where a user gives feedback through these channels; with service providers and business partners like payment processors and facilitators, background checks, cloud storage providers, data analytics, legal, marketing & accounting service providers, insurers, etc.; for legal/litigation reasons; where it is required to be shared by law or necessary for the Company in any litigation matter to resolve a dispute or a claim; and with your consent when we may share your information other than as described in this policy if we notify you and you consent to sharing the information. When rides are shared with other riders, we will disclose each rider’s name and profile picture to ensure safety. Riders may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the ride. In instances where the rides you take are requested and paid for by others, we may share your name, phone number, the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride with that other party. 

7. Data Retention

User Account and other data is retained for your active accounts. Some information is retained for statutory periods for tax purposes and may thereafter be archived in cloud data or deleted. If you terminate consent to the collection or use of personal information for optional features e.g., calendar or address book, we delete such personal information. Users may request deletion of their accounts at any time. Upon such a request, we delete any non-essential information and maintain only what is required by law or necessary (e.g., for litigation purposes). If an outstanding dispute or claim exists relating to your Account e.g., unpaid claim for repairs, the information will not be deleted until the dispute/claim is resolved.

8. Transparency

The App provides features allowing you to see and control information collected through in-app privacy settings, device permissions, in-app rating pages, and marketing opt-outs. You can also request the correction of your data from us. Most mobile platforms have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the App wants permission to access certain data types and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the App seeks before you first use the app, and your use of the App constitutes your consent.  Upon completion of each trip, both the driver and the rider will have the option to rate each other give feedback on the trip experience to ensure accountability. You may edit your account profile or request to receive a copy of your information in our care that we have compiled about you or correct any inaccuracies (upon presentation of proof of correct data). If you opt-out of receiving promotional emails, we may still send you non-promotional messages, such as receipts for your rides or information about your account.  

9.  CONTACT INFORMATION

You may give us feedback regarding this privacy statement at the contact address given in the App and on our website. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. We may amend the terms in this Policy at any time. Should you have concerns regarding this Policy or the Services we offer, please write to us. IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to use the App.